interweb freedom

(formerly Stop Usage Based Billing)

Posts Tagged ‘technology’

#digicon

Posted by Laurel L. Russwurm on May 21, 2010

was #copycon futile?

No Usage Based Billing
Last year the Canadian Government held a Copyright Consultation to ask Canadians what we thought was important for Canadian copyright law. More than 8,000 Canadians from all across Canada made #copycon submissions. We have yet to see if we were heard, although rumour has it that the legislature will be seeing a new Canadian Copyright bill soon… possibly for June 2010. Many of us have serious concerns about whether it was an exercise in futility or not.

No.

From my perspective, even if the government does not listen and learn from the #copycon, I know I have learned an enormous amount about copyright and how we think from other Canadians who made submissions. From things I’ve read and learned from the #copycon, if I were to make a copyright submission today it would be very different. But that’s another post.

Canadians are talking about copyright, and understanding the forces at play much better. The conversation is far from over, and we need to get a handle on things and come to a consensus about before law is made.

What was said by Canadians in the formal Copyright Consultation submissions has laid the foundation of a valuable resource for all Canadians. A reference primer of “What Canadians Want”.

we don’t want bad law

But the law may be made anyway. Rumours that the government will try to push through a Canadian DMCA (a Bill C61 clone) have many citizens worried. But sometimes that happens, bad laws get passed.

Probably one of the biggest exercises in lawmaking futility was the American 1919 Volstead Act which we know more familiarly as Prohibition. God fearing law abiding solid citizens— people who wouldn’t have so much as dreamt of jay walking before Prohibition— instantly transformed into criminals frequenting speakeasies when the American law outlawing alcoholic beverages went into effect. The roaring twenties came and went before Prohibition was repealed in 1933.

Because prohibition favored the goals of a special interest group over society’s mores it just couldn’t work. Aside from fostering near universal flagrant contempt for the law among citizens, a serious byproduct was the support this bad law gave to the growth of organized crime. Before American Prohibition, the mafia was just some petty disorganized criminals. After Prohibition gangsters became rock stars. How many books, articles, movies and even musicals have grown up out of the gangster mystique. Canada’s own gangster wannabes in The Boyd Gang seem to have hatched out of the gangster mythology. Folk heroes even.

Friar Tuck and Robin Hood in Sherwood Forest, Robin In The Hood Festival

Hundreds of years later we still idolize Robin Hood

What I know of history has shown that when bad laws are passed the populace initially chafes and suffers. Although the government passing the bad law hopes that people will put up with it, one thing that they never seem to expect is that bad laws provide their opponents with points of commonality.

Often people who are ideologically incapable of co-operating are galvanized into finding a way to work together when a bad law is passed. The bad law itself becomes a visible rallying point, a specific dragon to slay.

But one of the most compelling things that any bad law provides to its detractors are the martyrs.

Although I talked about this story as an example of what to expect if the secret A.C.T.A. treaty is passed, it is a real life demonstration of what is happening right now in the US under the existing American DMCA. A young woman went to jail for the crime of recording her sister’s birthday party.

And although history shows that bad laws tend to be overturned in time, I still think it’s better not to have bad laws in the first place.

In the case of copyright, the people who will be most harmed by bad copyright law are the younger generation, many of whom have not attained voting age. As a mother, this special interest group is important to me, because I don’t want to see bad things happen to our best and brightest.

As a student of history I do know that there will very soon be a time when this generation will not only be able to vote but, may well be able to form a government. When I was a teenager we thought running for student council was a big deal. Today Canada’s newest political party has been formed largely by people barely old enough to vote.

Digital Economy Consultation

In the meantime the Canadian government has again asked us for our input.

This time it is for a Digital Economy Consultation. How the Canadian Government reacts to the changes caused by the digital world will have a huge impact on our future. Our economy.

A long time ago Canada had climbed to the forefront of the world of technology with the Avro Arrow. Yet an incredibly short sighted government pulled the plug on that and well and truly killed the project. Naturally it triggered a “brain drain”, as many of Canada’s best and brightest migrated to the United States to work at NASA. Surely we don’t want to go that route again.

Acryllic on Illustration board painting by Aviation Artist Lance Russwurm

Once Canada led the world in technology...

We certainly don’t want to end up in a legislative shambles the way the United Kingdom has. Their ill advised Digital Economy Bill (know to Twitterati as #DEBill) which was rushed through the legislative procedure without proper scrutiny resulted in a hung parliament and the fall of a Prime Minister. Surely Canada doesn’t want to go that route either.

All Canadians should try to participate…

…even if we say what we think and what we want, and they choose not to hear, the ideas will still be out there floating in the ether.

Judging by the quantity and passion of the comments I’ve been reading in online articles to do with weighty issues like UBB and copyright, many of us have thought about this and have a lot of good ideas. This is a good place to put them. And what better time to be heard than when we are lucky enough to have a minority government. At times like this, governments at least try to give the appearance of listening.

Maybe that doesn’t sound like much, but as a mom I can tell you, when you ask your kid to pretend to go to sleep, before long he really is asleep. Maybe if our government starts out by appearing to listen to our submissions they will accidentally find themselves actually listening.

It’s worth a shot.

#digicon

I think that the #digicon will be just as valuable for Canadians as the #copycon was. The process isn’t quite the same as the earlier consultation. As I understand it, off topic comments (such as talking about copyright reform) are likely to be moderated out of the forums.

Read the #digicon Consultation Paper
Participate in the digicon forums – see what other people have to say
DENT about #digicon
tweet about #digicon.
Talk about it on your wall.
Then write your own submission.
**Note: They want a 250 – 500 word summary of the submission as well. I assume to make it easier to sort the piles.

the process

It seems that although the 40 page Submission Guidelines can be downloaded as a PDF, they are also available in clear HTML on the website. Yay! I love that they are asking for submissions in

“text-only format or as a document upload (e.g., Word, RTF or WordPerfect formats”

http://de-en.gc.ca/submissions/

Sounds like they’d rather not get stuck in the PDF morass they had for copycon. Deconstructing all the PDF submissions is probably the chief reason why it took so long for all the submissions to be posted online.
(I hate PDFs!)

time limit

As of today, there are 49 days to make a submission. But there’s a lot to think about, so don’t leave it until the last minute (as so many of us did with #copycon)

Things you might say today may help someone else develop a brilliant strategy that would benefit us all. (Hint: that’s why re:mixing is such a good idea)

back-up

I read a comment yesterday from someone who was concerned that the comment or link they’d posted to the #digicon page had been subsequently removed (or moved somewhere else).

If you’re concerned that may happen to your comments or links, or if you’ve something you want to say about the Canadian Digital Economy Consultation that you feel may not survive their moderation, feel free to put it in the #digicon links & comments
My only rules: no spam, no personal attacks/hate mongering.

Similarly, if you have pertinent links you think may help answer questions or examine the issues, feel free to include them. If they start to pile up, when I have a minute I’ll list them under #digicon links in the sidebar.

insurance

Because some Canadians are a bit cynical, we not only submitted our formal #copycon submission to the government, we also posted it on our blogs or websites as (ahem) insurance.

As any emerging artist knows, the wider you can disseminate your art the more people will have the opportunity to become a fan. Or in this case, the more people who can see and read the argument, the more can understand the argument.

to blog or not to blog

If you don’t have one, you can get a free blog from various sources; personally I’d recommend WordPress.
If you don’t want a blog, but want to be heard, I’m willing to post submissions on the Oh! Canada blog as a guest post.

Consultation Questions

Innovation Using Digital Technologies

  • Should Canada focus on increasing innovation in some key sectors or focus on providing the foundation for innovation across the economy?
  • Which conditions best incent and promote adoption of ICT by Canadian business?
  • What would a successful digital strategy look like for your firm or sector? What are the barriers to implementation?
  • Once copyright, anti-spam and data breach/privacy amendments are in place, are their other legislative or policy changes needed to deal with emerging issues?
  • How can Canada use its regulatory and policy regime to promote Canada as a favourable environment for e-commerce?

Digital Infrastructure

  • What speeds and other service characteristics are needed by users (e.g., consumers, businesses, public sector bodies) and how should Canada set goals for next generation networks?
  • What steps must be taken to meet these goals? Are the current regulatory and legislative frameworks conducive to incenting investment and competition? What are the appropriate roles of stakeholders in the public and private sectors?
  • What steps should be taken to ensure there is sufficient radio spectrum available to support advanced infrastructure development?
  • How best can we ensure that rural and remote communities are not left behind in terms of access to advanced networks and what are the priority areas for attention in these regions?

Growing the ICT Industry

  • Do our current investments in R&D effectively lead to innovation, and the creation of new businesses, products and services? Should we promote investments in small start-ups to expand our innovation capacity?
  • What is needed to innovate and grow the size of the ICT industry including the number of large ICT firms headquartered in Canada?
  • What would best position Canada as a destination of choice for venture capital and investments in global research and development mandates?
  • What efforts are needed to address the talent needs in the coming years?

Canada’s Digital Content

  • What does creating Canada’s digital content advantage mean to you?
  • What elements do you want to see in Canada’s marketplace framework for digital media and content?
  • How do you see digital content contributing to Canada’s prosperity?
  • What kinds of infrastructure investments do you foresee making in the future? What kinds of infrastructure will you need in the future to be successful at home and abroad?
  • How can stakeholders encourage investment, particularly early stage investment, in the development of innovative digital media and content?

Building Digital Skills

  • What do you see as the most critical challenges in skills development for a digital economy?
  • What is the best way to address these challenges?
  • What can we do to ensure that labour market entrants have digital skills?
  • What is the best way to ensure the current workforce gets the continuous upskilling required to remain competitive in the digital economy? Are different tactics required for SMEs versus large enterprises?
  • How will the digital economy impact the learning system in Canada? How we teach? How we learn?
  • What strategies could be employed to address the digital divide?

Improving Canada’s Digital Advantage

  • Should we set targets for our made-in-Canada digital strategy? And if so, what should those targets be?
  • What should the timelines be to reach these targets?

a horizontal border of red graphic maple leaves


There are a lot of questions. After reading the material, listening and/or participating in the forum discussions, chatting with co-workers around the water cooler or the oil rig, or the kids in your youth group, or with your e-friends on Identi,ca, Twitter or Facebook…

Say what you think.

Our government is asking us for input. Let’s give it to them.

a horizontal border of red graphic maple leaves

[Digital Economy Simulpost: Since this will affect all Canadians, I’m posting the same post in all three of my blogs, Oh! Canada, StopUBB, and in the wind]



If you haven’t already, sign the petition. There are only 10796 signatures.

If you have already signed, who else should you be asking to sign?

That’s easy: anyone who uses the Internet.

Because Usage Based Billing will harm both Canadians and our Economy.

http://dissolvethecrtc.ca/

STOP Usage Based Billing

STOP Usage Based Billing



Posted in Changing the World | Tagged: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 8 Comments »

Usage Based Billing: CRTC Complaints Department

Posted by Laurel L. Russwurm on September 2, 2009

No Usage Based Billing

No Usage Based Billing

FIRST: I mentioned in Psst… Pass It On: Stop Usage Based Billing that everything in the Stop Usage Based Billing blog was in the public domain. It occurred to me that it might help to make this announcement a little more formal. So I have now officially registered this blog with a Creative Commons CC0 listing to place my Stop Usage Based Billing blog in the public domain. This will allow everyone the right to borrow any bits of this blog they may find useful. For letters of complaint, for example. You’ll find the creative commons badge at the bottom of this post, but applies to the entire Stop Usage Based Billing blog.

Of course the downside of registering a Creative Commons CC0is that supporters of Usage Based Billing people may attempt to use material provided in this blog in their continuing misinformation attempts.

You might ask: who in their right mind would support Usage Based Billing?

Sadly, the answer to that one is easy, the main pro-UBB lobby is of course those who expect to profit from Usage Based Billing. That is to say primarily Bell Canada, but can include everyone and every company associated with Bell Canada, including CTVglobemedia and every one they can control either through economic plums or economic sanctions. I’m sure that this type of manipulation is a lot easier during a world wide recession.

The only others supporting UBB are those who have bought into the misinformation being spread and promoted by pro Usage Based Billing lobby. There is no shame in that, after all you can’t beat the talented writers and advertising folks employed by CTVglobemedia. It’s even conceivable that some of those talented people don’t really understand the jargon and might not realize why this is such a big problem. I’d expect controlling the jargon would make it a lot easier to put your own spin on it.

I know we think of a lobbyists making a big noise to sell their cause, but when you’re lobbying for acceptance of something like Usage Based Billing which can’t possibly be supported by any rational argument, lobbying for a silence would certainly be the way to go.

If you’ve already signed the http://dissolvethecrtc.ca/ online petition, and are looking for something else to do to try and stop UBB, as a concerned Canadian it is always within your rights to make a complaint to the CRTC.

CRTC

CRTC

Even if you have already submitted your comment or complaint to the CRTC specific to CRTC Ruling File Number # 8740-B2-200904989 – Bell Canada – TN 7181 to protest the CRTC’s extremely bad decision to allow Bell Canada to implement Usage Based Billing, you are still well within your rights to place another complaint through the CRTC complaints page I’ve just stumbled across on the CRTC website.

These pages offer you advice and explain the complain procedure to make it easy for Canadians to submit specific customer complaints to the CRTC in the areas of :

  • television and radio (Broadcasting complaints: TV and Radio | CRTC),
  • phone (Telephone service: making a complaint) including both land lines and cell phones, and
  • internet service in Canada (rates, quality, access, legal actions and complaints)

I would venture a guess that a completely different group of CRTC staffers deal with the complaints made through this web form. In fact there would probably be different CRTC complaints staff sections to deal with each of the three different areas the CRTC is supposed to regulate.

At any time you can go to the CRTC online complaints department and submit a complaint here:

Ask a question or make a complaint
Send us your question or complaint about television, radio, telephone, cellphone, Internet or other services. CRTC responds to most questions within 10 working days. Find out more about how we handle complaints for Television and Radio, phone and internet.

1. Make a Complaint about Broadcasting

Perhaps you might wish to make a complaint about broadcasting. The CRTC first recommends that you complain to your broadcaster before complaining to the CRTC. This is reasonable. So first you should contact CTV and ask them why they are not covering Usage Based Billing. Remember, the CRTC first announced UBB in April, but just approved it in August. In all that time, why has CTV not covered Usage Based Billing? My most recent CTV web search came up with this:

Screenshot: CTV Usage Based Billing Search

Screenshot: CTV Usage Based Billing Search

The fact that more than six thousand Canadians have already signed the online petition calling for the dissolution of the CRTC– in spite of the apparent news blackout of Usage Based Billing– hasn’t raised a single microphone at CTV. Isn’t that a strong indication that Canadians are very are interested in the CRTC Usage Based Billing decision? Six thousand concerned Canadians would trigger CTV coverage of any other story. Yet CTV is not covering Usage Based Billing. Why?

CTV is covering the CRTC and CTV is covering news about the Canadian Internet. Here is an example in a CTV online article about the multi-billion dollar revenues generated by Canadian internet services CTV: Telecom Growth. But they are doing it selectively.

Could it be that Bell Canada isn’t allowing CTV news to cover this news? You can ask CTV news yourself. Send in your questions directly:

When that doesn’t work, you may send your complaint along to the to the CRTC about the fact that CTV is only selectively reporting the news to Canadians.

2. Complain about the Telephone Company

It would not be unreasonable to wonder about Bell Canada’s “confidentiality of customer records” I certainly would not trust any company who read their customer’s mail without permission, which is essentially what Bell Canada is doing with its internet “deep packet inspection”. Maybe they really are only reading the bits that say what kind of packets they are. Personally, I wouldn’t take Bell Canada’s word for it.

(Actually, its even worse than just reading their customer’s mail, they’re interfering with it too.)

Like everyone else in Canada, I’ve had issues with Bell Canada over the years. Even though they were incredibly high handed in the days of monopoly, the influx of competition seemed to make them ease up. After all. Bell Canada has always been there. Why not trust them?

Hmmmm. Not too long ago I had a problem with Bell Canada, and I ended up talking to someone in their “loyalty” department. To smooth my feathers he fixed the problem and gave me a $30.00 discount on my next bill. Then he actually told me that if I called back in three months and asked for the loyalty department and said I was going to switch to a different telephone carrier, they would give me another $30.00 discount. He also told me that Bell Canada would give me this “discount” every three months if I kept calling back.

What kind of business is Bell Canada running? I think that policy is twisted. In the first place Bell Canada is essentially bribing customers from switching to the competition. Class action suit anyone? Adding insult to insult, Bell Canada has such a low opinion of Canadian consumers that they don’t even trust us to stay bought.

If Bell Canada can afford to do this it strikes me that they are making too much money already. Lets look at this as a business practice. The first thing that really bothers me is that the Bell Canada Loyalty department is actually penalizing Bell Canada’s loyal customers. The granny who would never dream of switching doesn’t get that annual $120.00 savings because she is loyal to Bell. Call me crazy, but I just can’t figure out why Bell Canada doesn’t just improve service? Reduce charges? Compete fairly? Maybe they are so sure that they are going to get to be a monopoly again that they would rather bribe customers piecemeal as needed than clean up their act.

Personally. I would rather not deal with a company that treats its customers so shabbily. I’m going to be switching my land line to Teksavvy. The savings (yes, in fact they offer better deals than Bell Canada for telephone service too) will help my family budget for the increased internet costs that Usage Based Billing will cause us.

Warning: If you decide to do the same, make sure you call Teksavvy or whoever your new carrier is going to first. Arrange with the NEW CARRIER to arrance the transfer of service. If you do this, you will be able to port your existing Bell Telephone number to the new service. If you call Bell first and tell them you want to cancel, they are likely to disconnect you before your new service is in place, which means that you will not be able to keep the same phone number. (Just another way Bell Canada likes to mess with us

So, after you’ve talked to the phone company, you are supposed to go to the Commissioner for Complaints for Telecommunications Services (CCTS) and find your telephone companytheir list on , you are supposed to deal with them in an effort to clear up the problem.

If you don’t get satisfaction through this process, or if your company is not on the list, you can always go back and make your complaint to the CRTC.

3. Complain about Internet Service

I wouldn’t think there would be any limitation on how many complaints any one citizen is allowed to submit, so long as the topics are different. For example you could reasonably complain to the CRTC about:

  • the fact that CRTC is allowing Bell Canada to implement Usage Based Billing at all
  • the fact that the CRTC would rule in favor of Usage Based Billing in the absence of any meaningful public consultation
  • the fact that the CRTC would rule in favor of Usage Based Billing without making sure that the Canadian public was informed of this sweeping change before the fact
  • the fact that CRTC is allowing Bell Canada to charge you for Usage Based Billing if you (like me) are not a Bell Canada internet customer
  • the fact that CRTC’s ruling will allow Bell Canada to increase your costs in accessing the internet
  • the fact that CRTC has jeopardized your privacy by allowing deep packet inspection of your internet usage, and
  • the fact that CRTC is allowing Bell Canada to “throttle” internet use by inflating customer bandwidth, and
  • the fact that this CRTC decision to allow Usage Based Billing will allow Bell Canada to fraudulently bill internet users for the Bandwidth which the customer has not actually used but which has been deliberately inflated through Bell Canada “throttling”
  • the fact that CRTC is allowing Bell Canada to implement Usage Based Billing in addition to what customers are already paying without providing any additional service to the customer to justify this increase
  • the fact that CRTC is allowing Bell Canada to implement Usage Based Billing in spite of virtually unanimous opposition from the public (the small segment of the public that found out about UBB)
  • the fact that CRTC allowed Usage Based Billing will make Canadian internet the most expensive in the world, and therefore unreasonably expensive, which is the opposit of &ldrquo;affordable&rdquo’
  • the fact that CRTC allowed Usage Based Billing which will make internet access less accessible to Canadians due to these excessive new costs
  • the fact that CRTC allowed Usage Based Billing will damage the Canadian economy by limiting Canadian internet access for purposes of education, technology, art, music, writing, resarch, film, science, research, business etc.
  • the fact that there does not appear to be any good nor auditable way vouched for by Measurement Canada of measuring the usage in order to assess “Usage Based Billing” charges.
  • the fact that CRTC allowed Usage Based Billing will interfere in the internet consumer market to the extent of eliminating the independent ISP’s ability to compete, and
  • the fact that CRTC allowed Usage Based Billing will interfere in the internet consumer market to the extent of forcing Bell Canada’s (Sympatico) competition, the independent ISP’s, to break contractual agreements with their customers, and which will certainly damage and possibly destroy these companies, which will
  • effectively neutralize and wipe out all Bell Canada (Sympatico) competition.

CRTC would like you to go through the same process as with the telephone complaint, where you try to resolve the problem with the service provider. So if you are in fact a Bell Canada (Sympatico) customer, you can direct your questions and complaints directly to Bell or the Commissioner for Complaints for Telecommunications Services Inc. (CCTS) first.

Of course my problem is not with my ISP, my problem is with Bell Canada’s interference in my business relationship with my ISP and with the CRTC’s ill advised approval of Usage Based Billing. So for me, it is a case of going back to make your complaint to the CRTC. Perhaps if enough Canadians ask enough questions we will actually get real answers. Perhaps if enough Canadians complain, the CRTC will be clever enough to quash the Usage Based Billing regulation, and then consider actually adhering to their mandate.

It should be more difficult for CRTC to ignore these complaints as these complaints are supposed to be handled by a staff member within ten days. THESE consumer complaints are supposed to generate a human response. Perhaps if we help to use up their budgeted resources they might be able to grasp why it is bad to allow implementation of Usage Based Billing which will certainly affect the budgets of the Canadian citizens they are supposed to be looking out for. Maybe then the CRTC wouldn’t be so eager to completely ignore the wishes of the citizenry, as did in making this bad decision in the first place.

To the extent possible under law, Laurel L. Russwurm
has waived all copyright and related or neighboring rights to Stop Usage Based Billing.
CC0

This work is published from Canada.

Posted in Changing the World | Tagged: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 7 Comments »